They did come out today to check my connection. They checked the modem, nothing. They checked the wiring in the house, nothing. They finally decided it was a problem outside the house and were going to bring a truck down from CR to have a look this afternoon. It still wasn't working when I zombie-walked up to my car at a little before 3pm. It better be fixed by the time I get home, or I'll have to call the service line up while I'm angry.